Case studyCompliance, multi-companyName withheld
A reporting channel where anonymity is engineered, not promised.
A multi-tenant platform where anyone can report through the web or a messaging channel, follow up anonymously and see the case through to corrective action.
01 — The challenge
People only report when they trust the channel. A promise of anonymity is not enough if any administrator can look up who wrote what.
02 — What we built
- An open web channel and a messaging channel, with anonymous follow-up by protocol.
- Routing, assignment, a status workflow and action plans for every case.
- Form templates and rules per client, plus indicators and trends.
- Webhooks with delivery tracking and API tokens for integration.
03 — Engineering highlights
Identity under approval
Revealing who reported requires a formal request, an approval and an audit record.
Keys per client
Each client's data is encrypted with its own keys, and personal data can be shredded.
Enterprise access
Single sign-on per client and multi-factor authentication.
Contract-first API
An API contract checked in the delivery pipeline before every release.
Anonymity is enforced by the system's design, not by a policy page.